Mercedes-Benz Richmond is a renowned car dealership located in Richmond, BC, Canada. The dealership is situated at 5691 Parkwood Way in the Richmond Auto Mall and offers an extensive range of luxury cars to customers. Mercedes-Benz Richmond is widely known for its exceptional customer service and high-quality product offerings. The dealership provides in-store shopping and pick-up, as well as delivery services to customers. The showroom is open seven days a week from morning until evening, making it easy for customers to drop in at their convenience. Mercedes-Benz Richmond has gained a reputation for its professionalism and efficiency, making it one of the most trusted luxury car dealerships in the region.
Amenities and More
- Service options
- Delivery
- In-store shopping
- Accessibility
- Wheelchair-accessible entrance
- Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Cheques
- Offerings
- Oil change
- Car wash
Reviews
We had a blast buying our new car at this location and we were impressed by the team’s ability to implement actions and turn things around!
There had been some issues on the delivery of our car and caused us frustration, but after talking to GM Arthur who listened well and empathized our situation, he immediately worked with his team and figured out a solution.
Our sales Rep Kevin Yang is a gem! He truly cares about his customers and recommends services based on their needs only! There’s never a feeling of oversell or pushy, and with his help we got our dream car with all the packages and coverage we need! We highly recommend Kevin if you want to buy your next dream Mercedes:)
Their financial manager Angela was also such a pleasure to deal with. She explained coverage in details and used simple language for us to understand. They even reserved a license plate that has our favorable numbers in pattern. Really well done!
Last but not least, the orientation session done by Candy was such a joyful delight. She’s fun and energetic, and her presentation was the cherry on top of this whole experience!
Once again, thanks Mercedes Richmond team for this fantastic service! We will soon be back for our second car~
My experience dealing with Alex Wong over the years has been AMAZING.
He makes researching, shopping, and purchasing experience a breeze by always being readily available and professional.
My lease return process was a breeze and getting into a new vehicle was equally pleasant all thanks to Alex.
As long as Alex is there, I always will be back for my next purchase.
Excellent experience! We recently purchased a vehicle here and I would highly recommend this dealership. We were from out of town and I contacted the dealership sales dept for details on a vehicle that was listed on their website. I was fortunate to be connected with Andy in sales. Andy went out of his way to ensure I had complete details and plenty of good pictures to make sure I was confident before I flew to Vancouver to complete the deal. Andy had a Uber arranged at the airport and when I arrived to the dealership the vehicle was even better than expected. It was a seamless purchase and I can’t say enough about how well I was treated. We would definitely buy here again. Thanks again for the great experience.
After recently buying a car from Mercedes-Benz Richmond, I’m happy to recommend this dealership as it’s efficient and professional. Our sales, Mr. Nevin Lau, was extremely helpful and answered any questions that we had. We couldn’t ask for anyone better during this process! If you are looking to purchase a car, I recommend this dealership. 👍👍
Just bought my Mercedes GLE from Mercedes Richmond and so happy with my purchase and service provided by Andrey Simonenko (sales representative)
I highly recommend Andrey for your business at Mercedes dealership-amazing service!! Great knowledgeable assistant!! Very professional!!! And most importantly- very patient and respectful!!!
I purchased my vehicle in this dealership.
What can I say.
Me really happy with the customer service and care.
Special thank you to salesperson Andrey. He is really experienced and knowledgeable.
He helped not only get best price for me, but also explained meticulously any question I asked and after I purchased it, did complete tour with detailed explanation all the functions, together with some tricks, how to properly care about this particular vehicle.
Also big thank you to all Mercedes Richmond team, who assisted in this deal )
Thank you very much!
"I recently purchased a 2022 Mercedes-Benz GLB 250 4MATIC from Mercedes-Benz Richmond and I couldn't be happier with the experience. From the moment I walked into the dealership, I was greeted by General Manager - Arthur Liu warmly and made to feel right at home."The stuffs has excellent communication skills in both English Chinese, which is a great advantage in sales, especially in a multicultural environment, The sales Mr Yao was knowledgeable, professional, and patient, taking the time to answer all of my questions.
Throughout the process, I never felt pressured or rushed, which was a refreshing change from some other dealerships I've visited in the past. The Angela from financing team was also very helpful, taking the time to explain all of the options available to working with me to find a payment plan that fit my budget.
The vehicle I purchased is absolutely amazing - it's everything I wanted and more. The team at Mercedes-Benz Richmond made sure that it was in pristine condition when I picked it up and they even took the time and Miss Elsa to walk me through all of the features and technology, making sure that I was comfortable with everything before I drove away.
Overall, I would highly recommend Mercedes-Benz Richmond to anyone in the market for a new or used vehicle. The customer service is exceptional, the staff is friendly and knowledgeable, and the vehicles are top-notch. If you want a dealership that truly cares about its customers, look no further than Mercedes-Benz Richmond."
I contacted my usual Mercedes salesperson Wayne from the Terminal location to purchase a new car, but unfortunately he's "retired". However, he was nice enough to introduce me to Alex Wong since I live in Richmond. Since Wayne knows what I like, he sent me info on a suggested model beforehand and advised Alex. The day I met with Alex, Wayne showed up too. Alex had a few cars ready for me to test drive. However I changed my mind and was interested in other models. Wayne and Alex were both so patient and accommodating, listening and understanding my needs. Wayne took the test drives with myself, daughter, and son-in-law, explaining the cars' differences, capabilities, and features, while Alex prepared the other models for us to try. Their service and teamwork are top notch! After trying multiple cars (we were there for several hours), I picked the model Wayne suggested. After all these years, he still knows what I like! Alex was then able to find the exact model I wanted and even negotiated a great trade in for my old car, and I was able to pick up my new car within a few days. The transaction was smooth and easy. It's been a couple of weeks, and both Wayne and Alex have followed up with me and have told me if I need any review of features, have any questions or issues to just contact them directly. Based on my experience, I highly recommend Mercedes-Benz Richmond and Alex Wong.
Location
Hours
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Monday
09:30 AM - 07:00 PM
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Tuesday
09:30 AM - 07:00 PM
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Wednesday
09:30 AM - 07:00 PM
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Thursday
09:30 AM - 07:00 PM
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Friday
09:30 AM - 06:00 PM
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Saturday
10:00 AM - 06:00 PM
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Sunday
11:00 AM - 05:00 PM
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